2012-06-13, 11:49 PM
MrTouchnGo Wrote:If the ticket queue was sorted by date/time submitted
It's clearly not, or the people who've been waiting months would've been addressed by now.
They're obviously cherry-picking tickets rather than automatically assigning them from queue in the order received based on availability. This is of course an idiotic and flawed model that no respectable customer service would permit.
It's not having what you want - It's wanting what you've got.