2012-06-13, 12:59 PM
icephoenix21 Wrote:Welp, guys, Nexon came through
Dear Heidi,
I am sorry to hear that your account was compromised. I understand how upsetting this is, and I sincerely apologize for any inconvenience this issue has caused you.
I understand that you worked hard to obtain the Mesos and items that were lost. Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 250,000 MaplePoints to help you recover.
Your account may have been compromised by a malicious web site designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed.
Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx
Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.
Sincerely,
GM Zinyden
Nexon America Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
Gratz And I still got nothing. Maybe they will answer before the week is over.