What happened to Nexon?

Someone posted this on basil.

A GM has suggested a solution for your ticket, which you may "accept" or "decline" by viewing the ticket on the Customer Support website. Please see below for more details.
Dear Mapler,

Thank you for contacting us regarding your compromised account. I'm sure you are feeling confused regarding this issue, and I really apologize for any inconvenience this may have caused.

Please understand that we did a full investigation on your account based on the information you provided us. Unfortunately, results of our investigation show that your account was not compromised. Due to these findings, we will not be able to assist you further with this issue.

Please understand that you are responsible for ensuring that your account is secured. Sharing account information puts your account at risk. I encourage you to regularly change the password on your account to ensure that your account is safe.

Please refer to our Security FAQs for further details on how to avoid putting your account at risk: http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

GM Zinyden
Nexon America Inc.