2012-06-09, 03:58 PM
Quote:Thank you for contacting Customer Support regarding your issue. I understand that you are having trouble redeeming your Karma Koin Card. I can relate to how frustrating and disappointing this type of issue can be.
I am sorry you have had to experience this issue.
Please be advised after careful investigation of the code you provided, our records indicate that this card has never been activated. In order to activate your card you will need to take the card and your receipt back to the store of purchase and ask them to activate it. Be advised it is the store responsibility to activate the card at the time of purchase. Please be aware that we cannot activate it for you nor can we redeem it to your account for you.
I apologize for any inconvenience this may cause and appreciate your understanding. Have a nice day.
Sincerely,
GM Diatia
Nexon America, Inc.
Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.
that answer was given yesterday.
well snap, they really are answering fast now it seems.