What happened to Nexon?

I'm sure that all of you are aware of how Nexon has been lately changing. What I mean by changing in the shortest way to explain, They are listening to the complaints of the community.

I've sent three tickets in the past week concerning different issues, One of which was about my account being hacked/compromised. The first two tickets were replied to the next day (Which to some, is a huge improvement). The one about my account was answered in two business days.

Here was the reply I received.

 Spoiler

Dear Mapler,

I'm sorry to hear that you lost several valuable items including your elemental staff 7. I apologize for the delay in my response and will do my best to assist you with this.

As a gesture of good faith, we will credit your account with 500,000 MaplePoints for your loss. We hope that this will help you recover and get you back to enjoying the game.

Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.

Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx

Sincerely,

GM Panthiro
Nexon America Inc.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.

Now the purpose of this thread, Have you noticed any changes with Nexon? Do you think this new attitude will improve the game overall?

It is a lucky thing, to say the least, that you received such a personalized response. My boyfriend was just hacked about a month ago and logged a ticket and after 3 weeks received the same ole automated response. Hopefully this will be a new trend for nexon. If they continue to consistently provide personalized responses and service like they did for you, then good things are coming for nexon america and maplestory.