2012-06-07, 08:32 AM
Bennie Boy Wrote:I took you guys' advice and re-submitted my hacked ticket. Lo and behold, less than a day later....So did I..
Quote:Hey Robert!
I see that your account was compromised in the beginning of last year. I'm sorry for any inconvenience this issue has caused you and for the delay in my response. We appreciate your patience with this issue.
Unfortunately, we are not able to recover the lost Mesos and items; however, as a token of thanks for being a loyal player, we have gifted your account with 250,000 MaplePoints. We hope that this will help you recover and get you back to enjoying the game.
Please allow 24 hours for the MaplePoints to be available on your account. Again, we apologize for the inconvenience and thank you for understanding.
Your account may have been compromised by a malicious website designed to steal account information. A keylogger may also have been installed on your computer. I highly recommend that you run a virus and spyware scan in order to make sure that there are no malicious programs or keyloggers installed. Once you've scanned your computer, I suggest that you change the password to your account for added security. Please refer to our Security FAQ for further details on how to avoid getting "hacked" or scammed. You can find this valuable information here:
http://maplestory.nexon.net/Support/Security.aspx
Have a great day!!
Sincerely,
GM Panthiro
Nexon America Inc.
Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC.
I like this new Nexon support team they must have hired. LOL