Ticket Closed. Error Code 51 Explained.

Initial Ticket

I recently opened a checking account, and I wanted to charge 10k nx just to test out my card.

When I went to the charge page, I was greeted by a message stating that I reached that page in error, and got an error code of 51?

I've been a loyal customer for years, most of my nx purchases have been made at various rite-aids and wawas in the form of prepaid cards, but I'm curious as to why I can't charge using my card.

I get the same error message on the free offers page if that helps.

Gamemaster response a little under a month later.

Greetings,

Thank you for bringing this issue to our attention. I am sorry to hear you have had trouble while trying to purchase NX. I can understand how frustrating that must be.

I apologize that you are experiencing this issue.

We have implemented a verification system. The error you received was because your transaction failed the verification process of this system.

This account is no longer able to use PayPal, Credit Card feature, BilltoMobile and Free NX Surveys. Please feel free to use our other payment options such as Pay By Cash or Karma Koin Cards. More information about our payment options can be found here:

https://www.nexon.net/nx/purchase-nx/#

I apologize for any inconvenience this may cause and appreciate your understanding. Have a nice day.

Sincerely,

GM Marista
Nexon America, Inc.

Security Tip: Please do not give your password to anyone for any reason. Nexon representatives will NEVER ask you for your password.

I wonder why my account would have failed the verification process, haha.

Ah well, still got karma koin cards in my town if I want to pick up NX, but here's hoping this is useful information for anyone else getting that message when trying to charge.