What do you think is happening behind the scenes?

You're right, it's very insightful to Nexon's inner workings.

What makes no sense to me...
Most of those report long overtime hours. Yet none of our support tickets are ever resolved, hackers are rampant, botters are rampant, advertisers are rampant, bugs are rampant, servers are unstable, and there's no GM involvement (Recent observations aside). What the flying fu'ck are they doing during those "long overtime hours"?

Getting coffee for the executives.