What Every Mapler Should Know

Thanks for that fantastic write-up, it is informative and well written and address many frequently held misconceptions.

I'm just curious about this statement:

Nor will they accept complaints through the Better Business Bureau or any "Third Party" as they deem it, short of legal action.

I don't know anything about the Better Business Bureau but I assume that it's similar to our offices of Fair Trading, in that they are a government agency intended to inform consumers and to handle complaints from consumers about businesses. Over here, businesses are generally obliged to respond to complaints from consumers sent via the Fair Trading offices, otherwise it may escalate to the matter being heard at the local tribunals.

Does the BBB perform a similar function? I don't understand how Nexon can refuse to accept a complaint if they have been served a notice said complaint by the BBB. Has their refusal to accept complaints been documented before?