With the last server check, the IGN of my Bishop to be was changed by the GM's without my request. I was quite disheartened by this, as I didn't see it being an offensive name, and have also heard many a poor story from maplers when dealing with GM's..... in particular the lack of customer focus shown by their staff.
I thought i'd show my experiances logging a ticket and show, that perhaps if you act politely and respectful way, without swearing your head off GM's will listen and hopefully act in a customer focus'd way.
my first Ticket logged after the IGN change
Spoiler
Maple Story Nexon Global Terms of Service
1.3 Username/Password.
"As part of the registration process, you will also be asked to select a username and password for your Account which you will use each time you access the Service. We reserve all right to refuse to grant you or to terminate a username that: (i) impersonates someone else, including, without limitation, another user, Non Playing Character or Game Master ("GM"), (ii) is or may be illegal or is or may be protected by trademark or other proprietary rights laws, or may cause confusion, (iii) is or may be considered vulgar, defamatory, obscene, hateful, racially, ethnically or otherwise offensive, including any usernames which are sexual in nature, (iv) is comprised of or includes the name of a popular culture icon, persona or media personality (e.g., "SpiderMan" or "TigerWoods") or religious deity or figure or your real name or surname, (v) is comprised of or includes the names (including "street" names) of any drug, narcotic or other criminal activity, (vi) includes or is comprised of partial or complete sentences (e.g., "Youwillnotsurvive"), (vii) is comprised of or includes gibberish (e.g., "Akdnvprq"), (viii) is comprised of or includes "Leet" or "Dudespeak" (e.g., OMGnewb, xLOLx, AFKbotman), (ix) is comprised of or includes any rank and/or fantasy titles (e.g., "MajorMark" or "QueenQiana"), (x) includes any special characters (i.e., ASCII codes) and/or (xi) is otherwise inappropriate, regardless of our software's ability to disallow such usernames. You agree that you will not use misspellings or alternative spellings or take any other actions for the purpose of circumventing the foregoing restrictions. You understand and agree that, in addition to the foregoing restrictions, we reserve the right to change, remove, alter or delete any username at any time and for any reason in our sole discretion"
To whom it may Concern,
Firstly I would like to acknowledge the above, your rights as I have signed in the Terms of Service when creating my Account.
I am aware of what you CAN do, legally speaking, however I would like to question the decision process you entered when you decided to change the IGN of my Character and as an act of Customer Focus reverse this change.
During the last server check the name of my character was changed from "S3xyBsh" to "Ranrynshy" by a member of your staff. I am understandably quite upset by this change, as I feel I have not violated any Term in your Service Agreement with the creation of this IGN. I feel the IGN I had created on my account abided by all rules set forth in your TOS and was not considered offensive, in any way. I feel your staff member was hasty in changing my IGN and would like to appeal the change, with a resolution of the IGN being changed back to what it was originally.
the IGN I chose reflects the unity many of my friends and I share, in using the prefix "s3xy", and as no one else has had their accounts altered, I am lead to believe the issue is with the second half of my IGN, BSH. I am unsure how you can call a shortened form of one of your own 4th job Classes offensive, and am quite flabbergasted as to how "Bish", the shortened form of "Bishop" would breach your terms of service. Using character names based on the many jobs within maple story does not appear as above in the list of inappropriate IGN's and as I have also seen many users with names including other jobs within maple story im quite confused by your decision.
Furthermore, the IGN's S3xyBish and S3xyB1sh remain unchanged, which were not created by me however were alternatives I contemplated when creating my character until I realised they had already been taken.
I am a Compulsive Nexon Cash buyer, and someone who has enjoyed playing your game for many years. I have invested many real dollars into the progressive enjoyment of Maple Story and am quite disheartened to find out my loyalty could be rewarded with such a slap on the wrists as an un-requested IGN change. I have always heard of the lack of customer focus shown by your company, and look forward to this opportunity for you to prove the slander incorrect.
I look forward to your reply
Scott
S3xyBsh
Level 102 Priest.
Bellocan
Honour Guild.
their reply
Spoiler
Greetings Scott,
Thank you for contacting Nexon America's Customer Support team.
Unfortunately, your character's name was changed because it was inappropriate. While it may be a shortened version of Bishop, it can be read with a different connotation, one that is against our Terms of Use. Because of this, and the fact that others may not read the name as you intended it, it needed to be changed.
Please read our Terms of Use at http://nximage.nexon.net/common/legal_info/terms.html regarding appropriate names. We will give you the opportunity to provide 5 suggestions for new names. The 5 names that you suggest MUST be appropriate and please check to make sure that they are available. If none of the 5 names that you provide are appropriate, we will leave your name as is. You can submit your new names in a new ticket.
Sincerely,
GM Daliah
Nexon America, Inc.
For security reasons any sensitive account information has been made private.
Fact: GM Daliah eats orange mushrooms for breakfast.
Please do not give your password or pin number to anyone for any reason.
Nexon representatives will NEVER ask you for your password or pin.
not what I dreamed of as a resolution, but certainly not what i dreaded either. i'd urge anyone who finds themselves needing to discuss something with any GM to do it in a polite and respectful way, and hopefully they will be more inclined to listen and give a positive resolution as i have found.
