What2doNexon

Yeah, that is pretty much accurate.

Most of Nexon America is focused on Marketing / other ventures (ex. social games, etc.) with obviously a team that handles the technical upkeep of servers.

I don't believe there are any (or a VERY limited number) of development personnel in America.

Obviously, Nexon's structure hinders their progress. But this is the structure they've chosen, and there's not too much we can do about that. Sending everything to Korea elongates the process of fixing bugs / major crises. And you are correct, there is a limited number of knowledgeable personnel in that American office. In my opinion, this hurts them, but once again - the $$$ is still coming in...

 Customer Service assistant supervisor

3-5 years of experience in customer support; Minimum 1 year in a supervisory role.
Willingness to work additional hours and travel when needed.
Must be able to deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Possess good computer skills and knowledge of MS Office. Experience with Microsoft Windows XP, Microsoft Office, and Experience with Microsoft Internet Explorer is required. General experience with Massive Multiplayer Online Games is a plus.

lol ridiculous. By looking at he job opportunities, their tech department is pretty goddam weak at the moment, and their customer service is limited to reading off the FAQ's. lolokay