2012-01-05, 06:27 PM
Leaves Wrote:I totally agree with you. It seems Nexon has a huge fear of spending money on Human Resources. Personally, I think it's dumb, because I believe customer service is of utmost importance for any Service business. But Nexon sees (huge) revenues, and therefore doesn't feel the need to invest in more HR (beyond essential staff).
What they could (and should) do, though, as a more cost-effective solution, would be to really up the ante on their anti-hacking automatic tools. For example, the auto-ban system could get a major face-lift. They need to setup more complex parameters that could potentially catch things like the familiar hack, or duping and enhancement hacks.
Additionally, stronger account security is an absolute must for Nexon. These are things that could be developed in Korea, thereby not requiring too much man-power from Nexon America.
At the end of the day, though, I think the best (virtually free) thing they could do is COMMUNICATE. Honestly, they are clearly aware of their issues. All it takes is a small "We know. It will take a while, but we know, and we will fix it" on the main website. But for whatever reason, Nexon feels it's better not to acknowledge any of their issues until they absolutely have to.
This ^^^
And maybe hire some people who actually play MapleStory on a regular basis. I would work for Nexon for minimum wage if it meant telling them what the hell is wrong with their own game. What on earth are they even doing over there? Don't they get 90% of the updates from Korea and just translate them to English... fix a few things and whatnot?