2011-11-19, 09:14 PM
- Whole server became unreachable around 12 30, Issue was reported to Host
- Host acknowledged issue around 2:30, escalated to tier 2 support.
- Tier 2 support acknowledged host was was unreachable at 4 30. escalated to tier 3.
- At 6 30 Tier 3 determined one of their update scripts had accidentally erased the host's own knowledge of it's IP address and failed to put it back. Ran hostname -i 168.144.196.115 manually via local login and service was restored.
It's not having what you want - It's wanting what you've got.