Deleted Characters Being Reviewed

I'm thinking hard on this, they rollback for meso exploits like the npc sales like it's a must(I agree it is). But things like people losing things to mushies and "lolaccidentally" deleted characters which is more severe. Rather than rbing the problem asap even though they realized the first day. They let it go on for weeks and tells us there is no solution and rb isn't a option since weeks have been passed. Seriously It's like you make a mistake but instead of taking the best solution to the problem with the least risks, you continue to fix it even though you have no idea how to do it and in the end it's too late to use the best solution. I mean they can be crappy coders all they want, but the decision making in the company is completely stupid, what sort of mind do they have really?