Log-off prizes not functioning?

As I was checking for compensation, I found myself due for my regular log-off prize interval and decided to accept it. I did close the process a few times to be sure I got exactly what I want and received the note that I would have a surprise gift in the CS upon relogin. All normal so far. But when I entered the CS, there was nothing to be found. Logged in a second and third time to double check, and even tried it on a different account, and no prizes were rewarded.

Anyone else able to claim their prize recently?