People being hacked since the last Server Check.

By the way, my wife (IRL) was hacked on Maple about 1-2 weeks ago. Here's all the facts:

• Always logged in from the client (for the past half a year or more), never from the site.
  
• Never even looked at MSA on Facebook.
  
• Only MTS activity EVER was purchasing a SE book last Jan/Feb for her WH.
  
• None of our chars / accounts have appeared on any of the leaked lists.
  
• She has never registered on any fan site / forum.
  
• She's the only user of her laptop.
  
• Never been to "suspicious sites".
  
• Her laptop is 100% malware / viruses / keyloggers / etc. free.
  
• Has never, EVER given out her info to anyone else (except me, but my laptop is also malware free).
  
• Was online, standing in the FM entrance ch7 around 10 am Central time.
  
• Checked back on the game around 2 pm CST to find Maple had closed. (I forget if there as an error message or not). We left the house shortly after.
  
• Got hacked at 5:36 pm CST while we were gone.
  
• Only one character was raided.
  
• Hacker purchased 1 arrow for Bow with her remaining ~2k of NX through MTS. (zeroed out her prepaid balance). MTS logs provided the time that she was hacked.
  
• Items lost: WG, Evo Rings 1&2 (both lvl 17), all tradeable chairs (couple bil), several 50% pinks that she just bought 1-2 days prior, and a Von Leon gun with 1 failed slot (no passed scrolls, lol...), Angelic Bless Recipe, and ~320 mil mesos.
  
• Submitted a ticket within an hour detailing everything that was lost (items, NX, mesos). Ticket is still marked as "Open".
  

Everything put together seems to fit the pattern of a Remote Hack the most. (Namely that she was on, got d/c'd, and hacker only raided the char that was online).

EDIT: To answer above, both of our laptops are running Win 7, 64-bit and are completely up-to-date with Windows Updates.