2011-08-07 GMS Outage

And as their customer, they aren't require to do sh'it for you. Look at your bold, then look at the following:




You agreed to the terms of service in order to play. Thus you agreed that they aren't under any obligation to do squat for you if the game isn't available, whether or not it was them that took it down... with or without notice.

I hope you realize that the ToS is just to save their butts from being sued.
It does not define good customer service.

Most stores have these sorts of agreements too, but to keep loyal customers, they do more than the bare minimum.