Nexon Hiring.

DIRECTOR, CUSTOMER SERVICE
A CAREER WITH THE MMOG INNOVATOR AND DEVELOPER/PUBLISHER OF ONLINE FAMILY-FRIENDLY GAMES COMES WITH HEALTH, DENTAL & VISION PREMIUMS FULLY PAID BY THE COMPANY FOR YOU AND YOUR FAMILY.

We are currently seeking a DIRECTOR, CUSTOMER SERVICE.

The Director, Customer Service will be responsible for directing and controlling customer services and support functions, including sales and billing support.
Responsibilities:
• Develop customer support policies and procedures
• Responsible for overseeing all customer service activities in the call center
• Oversee customer support information systems, track problems, and assist customer support staff in problem resolution
• Ensure information gets to relevant department in a timely fashion
• Ensure customer issues are handled promptly and address customers' concerns
• Manage, coach and mentor customer service team members
Qualifications:
• Bachelor's degree in related field
• 10+ years related experience managing cross-functional teams and supervisory-level employees in a Customer Support/Call Center environment
• Strong program or project management skills
• Excellent interpersonal and communication skills
• Strong leadership, motivation, and people skills
• Sound judgment, and a high tolerance for ambiguity
Qualified candidates please email your resume to:now-hiring@nexon.net with DIRECTOR, CUSTOMER SERVICE in the subject line.

We need a good one badly. Really badly.