2011-04-23, 12:15 AM
Too wordy, Nexon doesn't read tickets. And there's an unnecessary amount of flattery and general politeness. Not to say that being rude would be any better, but unlike on a forum like this, when you're asking for resolution of an issue from a company like Nexon, acknowledging what they've done or tried to do in private isn't going to help.
The only thing that players can do to make them work hard to fix this is a straight up boycott, which will never happen. The other thing that will light a fire under them is if it starts affecting their income somehow (enough downtime will eventually do this)
Anyone who does decide to send in a ticket needs to be sure that their tickets don't include the following things though
Accusations
Assumptions
Demands
Threats
Humbly request that they fix it because it is affecting your gameplay experience negatively and then let it be. If you choose to boycott then do so, but saying it to them is unnecessary. Threatening to quit if they don't fix it isn't going to change anything.
The only thing that players can do to make them work hard to fix this is a straight up boycott, which will never happen. The other thing that will light a fire under them is if it starts affecting their income somehow (enough downtime will eventually do this)
Anyone who does decide to send in a ticket needs to be sure that their tickets don't include the following things though
Accusations
Assumptions
Demands
Threats
Humbly request that they fix it because it is affecting your gameplay experience negatively and then let it be. If you choose to boycott then do so, but saying it to them is unnecessary. Threatening to quit if they don't fix it isn't going to change anything.