Those Whose Items Mysteriously Disappeared

They are still working on giving my GF the mesos she lost due to the hellban incident.

When you get the "We are investigating this issue... keep an eye on our website" response, you know you're fu'cked.

That's not totally true.

When the codes Logitech sent me for mine and my brother's gamepads didn't work, they sent me that same exact message (with a different GM fact).

So I sent them back:
"Yeah, seeing as I paid for a product, I'm going to need more than template response. Please forward some working codes so that we can get our promised rewards."

Their response:
"It is acknowledged that the issue has been resolved. I'm sorry that I was not able to assist you sooner.

If this issue continues to persist, you may resubmit a ticket with your character name, server, and the time that this issue occurred. Any other detailed information that may further assist us with this issue will be greatly appreciated.

Have a wonderful day!


Sincerely,
GM Tekonos

Nexon America Inc.

GM Fact: GM Tekonos found a time machine! When time traveling, he does not need a car to hit 88 miles an hour--he just runs that fast.

Security Tip: Please do not give your password, PIN, or PIC number to anyone for any reason. Nexon representatives will NEVER ask you for your password, PIN, or PIC."


I was really pissed at this point because it was, of course, another template response making me assume that they were not actually dealing with the issues.
To give them the benefit of the doubt though, I tried one of the codes once again...
...and it actually worked.

Depending on the issue, you can get a solution. As someone who has experience in Tier I support, I can tell you that there are plenty of slackers who don't give a damn about your problems and won't properly escalate them.
If the problem matters to you, be persistent.