Why do people dislike Nexon?

The most screwed up thing about Nexon is how they have allowed many widely known and infamous hackers to torment players without punishment. I understand that they have a lot of stupid tickets from stupid people to filter through, but even Nexon has to realize that something isn't right when the same player gets reported by several hundred different players for the same pomegranate. Hackers do not bother hiding themselves, so identifying and banning them should not be this difficult.