The Disaster in Japan, How We Can All Help

Your consumers need to understand what you're saying with as little poetic/vague diction used when possible.

Thumbs up to this. Peopla have no idea how much miscommunication and ambiguity workplaces have, where simple things do not get interpreted in a straight-forward and unambiguous manner.

Your comment holds true the most to a company such as Nexon, where the average consumer has middle-school grammar comprehension, and thus can certainly be prone to misinterpreting their text.