Why do people dislike Nexon?

You do have to keep in mind that Nexon's other games are mostly direct ports of their Korean counterparts while MapleStory is an 8-year old giant with content pulled from all over the place and plenty of outdated relics left in the game. It's bound to be harder to run smoothly. It's also because they milk MapleStory so much that they don't need to charge as much for their other games.

Do their other teams actually respond to tickets and deal with exploits faster?