Patch v0.60: CWK AutoBan Glitch

<necropost>

Wow, the GMs were very helpful with my ticket.

 My Original Ticket @ 09/13/2008 07:03:16 PM

I was just given a 1 day block from MapleStory, but I'm not trying to contest my block.

I think there's a glitch in the Phantom Forest dealing with Leprechauns. I was just walking through the map Bent Tree and was jumping over a Leprechaun in its meso bag form. Suddenly, I was automatically blocked from the game and logged out. I think this is caused by a glitch in the game because all I was doing was walking through a map.

Could you please fix this glitch? I've read on fan forums that this is affecting other people as well.

 Comment I Added @ 09/13/2008 08:03:56 PM

After reading more reports of this happening to other players, I think it may be related to using the Manual Patcher to get to v.60, which I used. In all the reports I have read about other people being automatically blocked by this glitch, they had used the Manual Patcher as well.

 Another Command I Added @ 09/14/2008 08:28:00 PM

After more investigating, I think it's related to the Map.wz file. Using the Manual Patcher to v.60 results in a smaller Map.wz filesize than auto patching or installing the full client, leaving me with the incorrect Bent Tree map. Since it's an incorrect map, the autobanning system banned me.

Anyway, I reinstalled the client and now everything's fine.

I bolded a phrase in my original ticket. Notice the first thing the GM says when she responds. Wtp?

 GM closed my ticket @ 09/16/2008 08:45:23 PM

Greetings [my name],

I understand that you would like your account released from its ban. However, your ban duration has been served and your account should be available again.

Please be sure that you are not running any third party programs that enhance your game play. We recommend that you do not run ANY other programs while you are playing MapleStory as any of these could interfere with the game client and possibly be recognized as third-party programs.

Sometimes viruses and spyware can also have this effect. Please make sure that you run an up-to-date virus protection program and a spyware cleaning program on your PC.

We have noticed an increase in players reporting that this has happened to them. In order for us to determine if this is an issue, we need you to provide us with some more information:

1) Character name:
2) Server:
3) What exact map were you in at the time you were banned?
4) Where was your location on that map?
5) What channel were you in?
6) What were you doing on the map (killing monsters, standing around, etc)?
7) What monsters were you killing?
8) What spells/attacks were you using?
9) What level are you?
10) What class is your character?
11) What is your character's specific job?

You can submit this information in a new ticket. Have a great day!

Sincerely,

GM Talia
Nexon America, Inc.

If she recommends that I "do not run ANY other programs while [I am] playing MapleStory," I guess I should shut down explorer.exe (and Windows itself for that matter) since that's another program that's running. Seriously, wtp? I told them that it was an issue with Map.wz after using the Manual Patcher. It has nothing to do with a 3rd party program.

Since it took 3 days for me to get a reply, I assume this was actually read instead of receiving an auto-reply. The GM wants me to provide more information (some of which I had already provided), even though none of that is relevant to the problem. Again, I told them exactly what's causing the auto-ban.

Nexon's customer service fails.