2011-01-02, 12:44 PM
After trying for a week and finding no solution, I have now logged a ticket.
Spoiler
Error code 40, unable to patch, "MapleStory has stopped working".
To whom it may concern,
For the past week I have been trying to the best of my ability to play MapleStory and through many attempts I am still left unable to do so.
From downloading the V94 setup from the site several times, and attempting to install on three different computers with three different operating systems, it will ALWAYS fail stating "An error has occured during installation, please try again" and will display error code 40. Since I have downloaded the setup file several times and executed them on different computers with administrator privilages, I don't seem to understand how this still cannot work.
I have uninstalled all instances of the game and deleted all registry files, attempted compatability mode, tried on operating systems of XP, Vista and Windows 7 and it will still display the same error. From browsing your forums I am not the only one with this problem, and it is a serious error that needs addressing immediately. How can you expect your customers to support you when they cannot even access an account they've held for five years?
I have also attempted to start the game by bypassing installation and using a v94 MapleStory folder and then executing the game. After the HShield loads, it will display a message stating "MapleStory has stopped working". Again, there are countless other individuals expressing the same problem, with no attempt at a resolution.
Finally, I have also attempted the above but with a v93 folder, attempting to patch it up to v94, but after countless attempts I recieve a message saying that the patch file was corrupt.
I have tried literally everything within my ability to get around these problems, even going as far to reformat my harddrive and reinstall Windows 7, which still did not remedy these plehtora of problems.
Through this, I have determined that the problem is not on my side, and is rather a server side error. I should be entitled to play a game that I have injected my money into and when I am not able to do so there should be solutions available to fix it. After posting on your technical forums for the past week and receiving no response, my opinion of NEXON is once again suffering due to extreme lack of customer support.
Since this is a highly frustrating issue, I will understand your being busy to deal with other problems, but it only makes sense to help your customers when the game is experiencing problems for many players.
Please address this issue in good time.
Many thanks.
To whom it may concern,
For the past week I have been trying to the best of my ability to play MapleStory and through many attempts I am still left unable to do so.
From downloading the V94 setup from the site several times, and attempting to install on three different computers with three different operating systems, it will ALWAYS fail stating "An error has occured during installation, please try again" and will display error code 40. Since I have downloaded the setup file several times and executed them on different computers with administrator privilages, I don't seem to understand how this still cannot work.
I have uninstalled all instances of the game and deleted all registry files, attempted compatability mode, tried on operating systems of XP, Vista and Windows 7 and it will still display the same error. From browsing your forums I am not the only one with this problem, and it is a serious error that needs addressing immediately. How can you expect your customers to support you when they cannot even access an account they've held for five years?
I have also attempted to start the game by bypassing installation and using a v94 MapleStory folder and then executing the game. After the HShield loads, it will display a message stating "MapleStory has stopped working". Again, there are countless other individuals expressing the same problem, with no attempt at a resolution.
Finally, I have also attempted the above but with a v93 folder, attempting to patch it up to v94, but after countless attempts I recieve a message saying that the patch file was corrupt.
I have tried literally everything within my ability to get around these problems, even going as far to reformat my harddrive and reinstall Windows 7, which still did not remedy these plehtora of problems.
Through this, I have determined that the problem is not on my side, and is rather a server side error. I should be entitled to play a game that I have injected my money into and when I am not able to do so there should be solutions available to fix it. After posting on your technical forums for the past week and receiving no response, my opinion of NEXON is once again suffering due to extreme lack of customer support.
Since this is a highly frustrating issue, I will understand your being busy to deal with other problems, but it only makes sense to help your customers when the game is experiencing problems for many players.
Please address this issue in good time.
Many thanks.