I think some of us were expecting it T_T (Possible Xmas hill exploit + rollback)

No.

First off hime is the only one that has any access to the forums, well rather the only one that navigates them. It's her job to keep it clean, there are no adminstrators that actually are even on the forums.

Certain types of tickets based on the description are hold as low priority, thus take longer to answer, and based on the events, recent changes, could affect traffic. Such as big bang, where I gurrantee thousands of noobs were trying to argue about 2x cards, glitched gallos and what have you. They take tickets concerning NX/Hackers to a higher priority. Obviously if you do a few dozen of the same report something is going to catch their eye, and is the only action as a player you can make.



It's like voting, if you don't do it then you dropped the oppurtunity for a hasteful action. Tickets concerning hackers and such are more of a priority than something like an email change, or slight glitch.

You're way too optimistic.
Anything in the "game related" category gets lowest priority ("billing" is of course highest... and even those take a long time to get to).
Nothing "catches their eye" because no human eye even sees the titles of the tickets, much less the text in them, until weeks after they're logged. Unless they have some kind of AI trying to collate tickets that refer to the same issue and alert humans to a frequent complaint... and let's face it, they don't care enough to implement one and they're not competent enough to do it right even if they try. I mean, for crying out loud, it takes them weeks just to give an automated response that has absolutely nothing to do with the content of the ticket.