GM incompetence responding to Tickets.

I seriously wonder if GM's have any English comprehension or even reading skills at all.

Both replies seem to be completely automated, based on keywords in your tickets.
The first must have been triggered by reference to "lag spike".
The second is less clear, but I suspect the "I dont want it to expire before I can use it" semantics made their machine think (haha) you're asking for advice on when to use an AP reset or a Vega scroll or something of the sort.

At any rate, you're right that there are no English reading skills involved.