2010-10-31, 08:32 PM
Like I said since the beginning, call them up and ask them to do a few tests on the line. Sometimes it's a simple issue of them hitting a few resets, sometimes they have to do actual work to see if the line was damaged. It should be on their dollar.
If resetting the modem nets you nary a single connection within a reasonable timeframe, it is most certainly not your fault.
You have to let them know when you call that you did everything possible on your end to make sure you couldn't possibly be the reason the net is slow and as such need a line test. Why? It helps them skip the 'ok are you sure your modem is connected to the router/computer/blah blah' script they initially have to do.
Router is configured correctly. Computer is hard wired to router. Router is hard wired to modem. Modem has correct connection to wall sockets. Filters are in place and correctly connected.
If resetting the modem nets you nary a single connection within a reasonable timeframe, it is most certainly not your fault.
You have to let them know when you call that you did everything possible on your end to make sure you couldn't possibly be the reason the net is slow and as such need a line test. Why? It helps them skip the 'ok are you sure your modem is connected to the router/computer/blah blah' script they initially have to do.
Router is configured correctly. Computer is hard wired to router. Router is hard wired to modem. Modem has correct connection to wall sockets. Filters are in place and correctly connected.