Are you a Nexon Fan?

Honestly, complain to the Better Business Bureau about them, that seems the only way to get Nexon's attention. They actually REPLY to complaints there, and not some generic copy and pasted boilerplate response.

I already have, actually. I did it once in the past, but it was a long time ago, and I did it again after their customer service offered no help whatsoever, just like every other time I've submitted a ticket.