2010-08-10, 03:29 AM
modular Wrote:i dunno, personally i dont think nexon deserves the respect of numerous useful bug reports. they need to revamp their business practices first, show us they deserve respect. throwing a tespia session is definitely not a step in the right direction. its just a distraction from the horrible customer service and terrible programming knowledge pool.
But wouldn't them opening up Tespia show that they're actually trying to address issues in a patch? I mean sure, 1 week isn't enough to get a lot done, but that's more their fault than ours.
Imagine this: from 5,000 members, you're getting 7,000 emails. About half of them are "OMG I GOT IN THANK YOU!!". Deleting/moving those, then moving on. You get 1 legitimate glitch, write it down, say you'll address it and move on. At the end of the day, you'd have like 400 or so different issues (over-estimating and some could be related to another). There are some bugs that have never been reported (I found a few before). Addressing said issues to the developers, testing to confirm it's a glitch, and finding a way to fix it. All that can take at least a day or 2. Nothing really gets done in the 1st day. That's common. By the time that is over, it'd be Thursday and by then, you have many more e-mails. Rinse and repeat.
If they decreased this to 1,000 members, it'd be easier on them and things you can actually get done with the tickets much quicker. If they didn't plan on making this a success, they would never had added MWLB to it too.