Secret Question 1 Needed For Password Change

Just got this ticket response today:

Greetings,

Thank you for contacting Nexon America's Customer Support team.

We're sorry to hear that you are having this difficulty. Please note, however, that the answer to "Who is your best friend?" is something that was set at account creation and has not been changed. As such, it will be the same answer that you had when you first made your account.

For security purposes, we can neither give out nor change the answer to your Secret Question. With the information you have provided, however, you will be eligible to receive a password reset by us. If you would like this, please open a new ticket with the information you provided, as well as the AccountID for this account.

We hope that this answers your questions. Have a great day!

Sincerely,

GM Tibaroo
Nexon America, Inc.

At least we know we can change our passwords...