Secret Question 1 Needed For Password Change

I don't know which answer for which question I got from them, but they do actually tell you things if you can prove yourself that you are really the owner. I can actually give an example of Growly (Ryan) of Sleepywood who changed his email on one of his accounts, but it took some time ticket to ticket. Same goes with mine, I had to get an answer to something because I forgot it or something and you just really have to prove yourself. (For me, I provided Paypal transactions though)

Things might've changed from then though.