2010-05-14, 01:47 AM
The downtime was caused by my host, VPSLink, having a server meltdown and mass coffee spillage.
My problem isn't entirely with the downtime itself. My problem here is that:
(1) No warning that the server would be going down
(2) No e-mails with assurances that the server would be coming back
(3) No reduction in the amount I have to pay for the month (the service level agreement is gone from the website!)
(4) They completely botched the server the first time around forcing me to restart. I received over 2500 e-mails stating "THE SERVER IS DOWN" from my own server and server load spiked up to 33 32 33. The second time around, the server was completely unreachable and I had to wait for them to fix the service.
I am very unhappy with the service level that I'm receiving from VPSLink. To prevent further warrantless downtimes, we will be moving servers - again! Thanks for all of the help, VPSLink. You've been really wonderful.
My problem isn't entirely with the downtime itself. My problem here is that:
(1) No warning that the server would be going down
(2) No e-mails with assurances that the server would be coming back
(3) No reduction in the amount I have to pay for the month (the service level agreement is gone from the website!)
(4) They completely botched the server the first time around forcing me to restart. I received over 2500 e-mails stating "THE SERVER IS DOWN" from my own server and server load spiked up to 33 32 33. The second time around, the server was completely unreachable and I had to wait for them to fix the service.
I am very unhappy with the service level that I'm receiving from VPSLink. To prevent further warrantless downtimes, we will be moving servers - again! Thanks for all of the help, VPSLink. You've been really wonderful.