These forums are painfully bad

Official Nexon Complaint Process.
1) Submit support ticket.
2) Ticket gets closed, told the issue should be on the forum.
3) Post issue on forum.
4) Banned from forum for unconstructive post.
5) Submit ticket at BBB complaining about steps 1~4.
6) Get told your issue should be sent as a support ticket.
7) repeat step 5 & 6 with second stage response of BBB.
8) Go to step 1.