How do you dispute a closed Ticket?

What did your original ticket say that got banned?
Did you profit from the chaos scrolls?

I haven't even received an answer on mine yet, but I did say that I hadnt really used/sold any scrolls but I had dueyed some. I recently made a mule and moved all the scrolls that weren't banned to it and left it in a comment on my ticket. Because no matter how it comes out, I didn't profit from the hack. I gave them access to the scrolls that they didn't ban with my account, and I've been patient.
The only thing I was guilty of was buying things in the mts.

Did you buy your scrolls in mts or did you buy masses in fm?
I'm really wondering how they're deciding who to lift bans for and who not to.

Probably they, like the bigfoot ban, are basing it off an estimated guess (such as 16+). Ironically if they added time dates such as before the patch was put up, this would be a completely legit way of dealing with this. However I don't think they applied this as, if I recall, Hope4 got banned for having them in her inventory before the patch, correct me if I'm wrong.

Although in your post you are unclear of how many scrolls you dueyed/bought in MTS. I mean it seems like, based on what I saw, they try to remove the scrolls and ban the characters who purchased it. However it's smart of you to hold the scrolls you did buy on a mule, however nexon may see it as a "run away with the money" intention.

No matter how you look at it, if you bought an abnormal amount of these scrolls, theres no feasible argument to get this lifted. Hell even with NX charged on your account, it's virtual. Virtual property barely holds up in civil cases. Unless you have reciepts of the NX you spent on the character, as an investment, that's the only way you could put a price on your character. Even then were talking thousands of receipts to make the case even worth while. Nexon, like gmail, like hotmail, like every other free service, is indeed a free service and really have no obligation to even offer customer assistance.

How fucked up it is, that's the reality of the court system.