How do you dispute a closed Ticket?

bbb isnt much help.

Complaint Classification:
Complaint Description - Posted 3/17/2010 11:34:37 AM

I was unfairly banned in "maple story". Nexon America had no proof yet banned my accounts for having too many item that were suppose to be rare.

Complaint Summary
Nexon America is permanently banning people from their game "maple story" without any evidence of wrong doing.

Resolution Sought
Nexon America should unban people that were wrongly banned and compensate for any loss of in game currency or item.



Company's Response

Company's Initial Response - Posted 03/24/2010
I'm sorry to see that you felt you needed to bring this issue to the BBB. Please remember that Nexon America does not provide customer support through third party systems like the BBB. Please be sure to submit a ticket through the ticketing system and in your ticket explain your issue and give as much detail as possible. Thank you, Nexon Support
Initial Response Summary
Nexon America does not provide customer support through third party systems like the BBB.

Agree'd with sarah. When filing such a complaint it's good to have your own evidence to disprove their evidence. However from the bolded fractions of your sentense, you clearly just fucked yourself over. First off, when I read that, in a "WHAT IS MAPLESTORY" mind set. The first question set to mind is "So why did a rare item suddenly become "were" rare rather than "are" rare. They are banning players so it obviously wasn't intentional."

Although nexon admitted this was a glitch, it was at the same time a hack. There was nothing wrong with how nexon released the patch, just how it was manipulated to benefit the 3rd party resource. To be honest anyone with chaos scrolls, of to the point where you have well over a dozen are pretty much fucked from any complaining/legal/any form of argument, standpoint. Unless you claim those chaos scrolls (which they could find) were on your account before the patch. Other than that, you pretty much took advantage of a situation and claimed ignorance. In terms of right, even without the TOS, they are in the right, sadly on this one.

As said, unfortunatly your fucked and no form of 3rd party assistance is going to change that.