How do you dispute a closed Ticket?

bbb isnt much help.

Complaint Classification:
Complaint Description - Posted 3/17/2010 11:34:37 AM

I was unfairly banned in "maple story". Nexon America had no proof yet banned my accounts for having too many item that were suppose to be rare.

Complaint Summary
Nexon America is permanently banning people from their game "maple story" without any evidence of wrong doing.

Resolution Sought
Nexon America should unban people that were wrongly banned and compensate for any loss of in game currency or item.



Company's Response

Company's Initial Response - Posted 03/24/2010
I'm sorry to see that you felt you needed to bring this issue to the BBB. Please remember that Nexon America does not provide customer support through third party systems like the BBB. Please be sure to submit a ticket through the ticketing system and in your ticket explain your issue and give as much detail as possible. Thank you, Nexon Support
Initial Response Summary
Nexon America does not provide customer support through third party systems like the BBB.