Please, hack my account

Will only help if whoever processes the tickets actually reads it, understands it, believes it, cares enough, and thinks its important enough to pass on to the programmers, rather than just hitting the standard autoreply and moving on to the next ticket. To Nexon, the customer is (nearly) always wrong.

I actually have a success story on using Nexon's Customer Service. :f6: Took me over 2 months to finally get my items back. (I originally posted all my tickets on my Paladin, rather than my fm mule ) Here's the main jist of it.

What I sent:
Summary: Lost item during maintenance

GM Diatia/GM Jascol, I lost my Pieces of Time during the December 18th server maintenance. It was around 2pm PST, since that's when the maintenance started. Just before the server maintenance, I transferred the 21 Pieces of Time from my mule (soiledlinen, level 44 i/l magician) to my main character (AquaHammer, level 187 Paladin). Both characters are located in the Khaini server. After I successfully transferred the time pieces to my Paladin, I left the FM, and went to Leafre to catch the ship to Orbis. While i was waiting for the ship to leave port, I disconnect from the start of the server maintenance. I got an error message telling me "I cannot connect to the servers, and that there may be a server check/maintenance". When i logged back onto maple, I noticed there wasn't my 21 pieces of time on either of my characters (AquaHammer and soiledlinen). Both of the computers i used to transfer my time pieces ran Windows XP. You asked me to log a ticket from the account with which I had the error, so here it is. Thank you for looking into my dilemma. Your time spent is greatly appreciated.

How they responded:

Thank you for providing this information. We are sorry to hear that you lost these items. At this time we have decided to mail 21 Pieces of Time through NPC Duey to your character soiledlinen on Khaini. GM Talia has already mailed you these items and you have 30 days to pick them up from NPC Duey.

We hope this helps and hope to see you in MapleStory soon!

Sincerely,

GM Jascol

[SIZE="4"]Proof i received the 21 Time Pieces:[/SIZE]

 Spoiler

Its all about how you explain yourself in your tickets. Yea, I had some bad past experiences with their customer service, but seems like they do try harder now. Other times, it depends on what category you put it under. They may look at certain categories more than others (which i can admit, is screwed up)