So..I can never reset my PIC?

So I wanted to log in today, and it turns out the PIC I had written down was the wrong PIC that I had entered when the patch came out, so I thought, "Whatever, I'll just reset it."
So I log in by the website, and when I do, the little character just becomes a white box, with nothing to click.
Making it impossible to go to the info window so I can request a PIC reset.
I had even asked my friend to do it, and he got the same results.

So yeah, what the pineapple do I do now?
Under the favorites portion. That's what it is.

 Spoiler