Cannot get past the character selection screen

I tried another acc and it worked, so i guess that i'v already managed to forget the PIC.
is there any way to reset it via Email or something like that?

edit: i've entered a wrong PIC on the 2nd account and it did say that it's wrong.
so could it be that the 1st account is somehow f'd up?

you can reset your pic when you log into the site and go to your info.