2010-02-10, 10:09 AM
Regardless of whether Nexon is improving (one would hope) their ticket system due to public pressure or out of the goodness of their hearts, deleting all closed tickets reeks of cover-up. If they'd said, "We are deleting closed tickets over a year old in the interest of saving space and improving performance", it would make sense. But deleting tickets closed the day before the upgrade? Why, the ticket opener might not even have had time to read the resolution of their ticket, before it is gone forever. That's absurd.
However, to all those worried about evidence disappearing: if Nexon doesn't step up its ticket handling system, evidence will pile up again very quickly. Tickets left unread for extended periods of time (they're not deleting old *open* tickets); tickets closed within seconds of creation, with no response; tickets closed with generic form-letter responses totally irrelevant to the ticket's contents; and so on and so forth.
However, to all those worried about evidence disappearing: if Nexon doesn't step up its ticket handling system, evidence will pile up again very quickly. Tickets left unread for extended periods of time (they're not deleting old *open* tickets); tickets closed within seconds of creation, with no response; tickets closed with generic form-letter responses totally irrelevant to the ticket's contents; and so on and so forth.