2010-01-27, 06:40 PM
cronos12 Wrote:The BBB is not a government agency. Nor is it some major controlling group that regulates anything for businesses. The BBB is a complaint department, pure and simple. Anyone can file a complaint on any business with them. If the business subscribes to the BBB (which most don't, including major corporations like wal-mart and target), then the business can refute the claims and the BBB will take them down. If not, then the BBB lowers an arbitrary "grade" for the company and posts the complaint. That's it. It's pretty much Customer Service Blackmail.
I think the main focus is just to get Nexon's attention. We know from past experiences that Nexon does take their BBB rating seriously and typically provides swift responses in order to clear things up. It's even been joked about that the BBB site is Nexon's real ticketing system.
I don't think anyone expects outside action from logging BBB complaints, rather they want to provoke Nexon into action by doing something they will pay attention to.
Johnson Wrote:Will changing your info often re-secure your account?
I think the real problem right now is that we don't know.
We are only able to speculate on how this is happening -- which leads to a lot of different theories on how to make your account secure.
The only thing that's 100% secure right now is leaving your account logged in 24/7 or locking all your items. The rest is just speculation.