2010-01-27, 05:11 PM
As a long time lerker and worker for a major retail company in their home office, I just had to register to reply to anyone expecting a response from a Better Business Bureau complaint post.
The BBB is not a government agency. Nor is it some major controlling group that regulates anything for businesses. The BBB is a complaint department, pure and simple. Anyone can file a complaint on any business with them. If the business subscribes to the BBB (which most don't, including major corporations like wal-mart and target), then the business can refute the claims and the BBB will take them down. If not, then the BBB lowers an arbitrary "grade" for the company and posts the complaint. That's it. It's pretty much Customer Service Blackmail.
So, other than maybe scaring a couple of people away from Nexon, a post on the BBB means nothing. Contacting a State Attorney General with a business issue is the only way to get a business truly looked into, and it'd unlikely that this issue would lead to an investigation.
Just a little "Now you know" kind of moment. I'm glad that i'm just an alt-aholic and none of my toons are over level 50. Even if they logged onto my account they'd probably just laugh and move on to the next one. And i don't know whether to be happy or sad about that
The BBB is not a government agency. Nor is it some major controlling group that regulates anything for businesses. The BBB is a complaint department, pure and simple. Anyone can file a complaint on any business with them. If the business subscribes to the BBB (which most don't, including major corporations like wal-mart and target), then the business can refute the claims and the BBB will take them down. If not, then the BBB lowers an arbitrary "grade" for the company and posts the complaint. That's it. It's pretty much Customer Service Blackmail.
So, other than maybe scaring a couple of people away from Nexon, a post on the BBB means nothing. Contacting a State Attorney General with a business issue is the only way to get a business truly looked into, and it'd unlikely that this issue would lead to an investigation.
Just a little "Now you know" kind of moment. I'm glad that i'm just an alt-aholic and none of my toons are over level 50. Even if they logged onto my account they'd probably just laugh and move on to the next one. And i don't know whether to be happy or sad about that

