2010-01-23, 01:28 AM
BombsAway Wrote:I was going to respond to him but I can't log onto the forums, it says my password is invalid. My account wasn't hit because it allows me to log onto the main site with that account. What the hell, did they change my forum password to shut me up?
Lol, not surprising.
Normally, most companies operate on these functions for crisis communications: Maintaining connectivity, being readily accessible to the news media, showing empathy for the people involved, allowing distributed access, streamlining communication processes, maintaining information security, ensuring uninterrupted audit trails, delivering high volume communications, supporting multi-channel communications, and removing dependencies on paper based processes. So far Nexon has failed on most of these categories.
It seems more like Nexon is in stage one of Elisabeth Kübler-Ross's five stages of grief: Denial (we see no breech on our end, it's your fault for having shitty passwords and sharing accounts, etc). Next will be anger (we found the breech and are punishing the hackers, it's all their fault, not ours!) then bargaining (please come back to MapleStory, and we'll give you 2x exp. for a whole month!) then depression (here is an open apology letter showing how sorry we are) and finally acceptance (we're a shitty company.) Ironically, the five stages of grief usually affect someone who thinks they are dying or won't be of any relevance in the future.