2010-01-22, 10:09 PM
LemonLimes Wrote:I find it funny that Bobbort still adamantly defends Nexon despite being one of many victims of their negligence.
to quote my response to him:
Quote:Do you know what accountability is, Bobbort?
The initial act is the fault of the hackers but the following cloud of confusion, anger, and sadness are all Nexon's fault for not being accountable. A month and a half went by where they continuously dismissed all claims of hackings. A half a month has gone by since they realised that this is more than just some dopey kids giving out their information. Two months have gone by without any real recognition of a problem from Nexon, but rather self-serving claims of "NOPE, NOT OUR FAULT. WE HAVEN'T FOUND ANY SECURITY BREACH."
And people are still being hit. And Nexon is doing nothing for anyone but themselves. The patch could and should have been delayed. Their ship is sinking and they seem more interested in asking for contributions to keep it floating than insuring every passenger knows that there's a problem and is wearing a life-jacket. Everyone on their staff should be doing damage control right now, not continuing with business as usual, that's not how you deal with an emergency, and this IS an emergency.
You know what's the worst, though? One of their cherished members gets hit and they jump to fix your problem. I sent in a ticket asking for an email address switch months ago and it was closed, even though I pleaded with them. The same has happened to so many others. So what do we need to do to get treated like human beings? Not just to be protected before we get hit but in the wake of the damage to insure we won't drown.
Furthermore, maplestory has become far from a "free to play" game, and you can argue that into the ground but it's untrue. Those pay to play games treat everyone equally and they make far less money than Nexon does. So expecting a little civility, a little accountability isn't so far-fetched. Defend them all you want but you're just enabling criminal behaviour. As long as people who are blind to their negligence exist they will never change, because they don't have to. People will keep paying them to be a second-grade, no accountability company. That is why the better business bureau exists, and that is why it is important for everyone to contact them, regardless of age. We all deserve the same treatment and Hime's response to you in this topic proves clearly that we aren't all getting it.
It's not unreasonable in any way to expect a public statement from an official high-ranking Nexon staff member where everyone can see it. It's not unreasonable to expect them to do everything in their power to protect our identities before profiting (as Eosian pointed out in my topic, they're not bound by share-holder laws.) It is unreasonable to expect answers immediately, but following that, it's not unreasonable to expect a temporary solution like item locks or even shutting the game down to protect their players. But they haven't taken any of those reasonable measures and that makes them negligent.
It confuses me because you should understand that more than anyone; you've been violated. Perhaps it was their corporate limo ride back into your account that reassured you of their love but the rest of us aren't so lucky, Bobbort.

