Nexon's negligence.

I don't understand what any of you expect of Nexon. They failed to institute basic security measures in account safety, so they coded them in as paid NX items, the Item Locks; then it turned out for a time that those were glitched and items dissappeared after 90 days instead of the locks. It is pretty pathetic that logging a ticket to Nexon does nothing, you have to lodge a complaint with BBB instead, and they only fix your issue then because otherwise tehy'd be ranked an F business, like they deserve.