I was going to wait for Eosian to respond because he has better control over handling such situations than I do but I'll give you a brief rundown of what I think would be most important in a letter to the BBB (which is what everyone should be doing in the next step.)
First, if you have been hacked or have sent a ticket regarding the hackings in the past few weeks, copy both your original ticket and their response and prepare them accordingly (don't edit anything, of course. You'll invalidate your claim.) Include date ticket was filed, any additions to the ticket and the date of their response.
Second, note what you lost if you can. Do not make things up, it will invalidate your claim. Nexon does have back-up copies of data (as demonstrated in the monster book fiasco) and can likely pull up recent account history for you which would include your inventory and MTS items. Make sure to note how NX much you lost and how it was spent. Also explain what the MTS is just for the sake of clarity
Third, compile a brief list (like some of you have) of your general internet browsing habits, make it clear that virus scans have shown no keyloggers. Be as confident as you can that this is no fault of your own, but don't say anything that you don't know for sure to be true, like speculating on Nexon's security. As knlbr just commented, make sure you point out how insecure their general account protection is, and also that beyond your password and pin, you are not able to change any personal information.
Finally, give a brief commentary on what you've seen/read here to further back-up that this is not isolated.
Here's the link to the BBB: http://www.la.bbb.org/ComplaintDetail.as...=100061928
It might be best to wait for eosian still just to see if he has anything to add but in the mean time you can get that stuff ready.
First, if you have been hacked or have sent a ticket regarding the hackings in the past few weeks, copy both your original ticket and their response and prepare them accordingly (don't edit anything, of course. You'll invalidate your claim.) Include date ticket was filed, any additions to the ticket and the date of their response.
Second, note what you lost if you can. Do not make things up, it will invalidate your claim. Nexon does have back-up copies of data (as demonstrated in the monster book fiasco) and can likely pull up recent account history for you which would include your inventory and MTS items. Make sure to note how NX much you lost and how it was spent. Also explain what the MTS is just for the sake of clarity
Third, compile a brief list (like some of you have) of your general internet browsing habits, make it clear that virus scans have shown no keyloggers. Be as confident as you can that this is no fault of your own, but don't say anything that you don't know for sure to be true, like speculating on Nexon's security. As knlbr just commented, make sure you point out how insecure their general account protection is, and also that beyond your password and pin, you are not able to change any personal information.
Finally, give a brief commentary on what you've seen/read here to further back-up that this is not isolated.
Here's the link to the BBB: http://www.la.bbb.org/ComplaintDetail.as...=100061928
It might be best to wait for eosian still just to see if he has anything to add but in the mean time you can get that stuff ready.