Hope4 Wrote:This happened to me in april of this year to about 6 of my accounts. Nexon called me a lier and told me i had just forgot my email address and refused to help me. I even tried to make a new account with the email linked to the hacked maple account and Nexon.net said that email was ok to use and was not already registered. After 5 tickets with nexon and them treatening to restrict my ability to make tickets, i lost hope and moved on. I truely think there IS a hack that allows hackers to change your registered email that is linked to a nexon account. I had not heard of anyone being affected by this again until v.80 when one of my long time friends who really sets an example for how safe he is had it happen to him.
disclaimer :
YES i am sure that is the right email address, i even have the account validation email in my saved emails.
YES i checked my blocked senders and my junk mail
YES i have done everything i can possibly think of to convince nexon that the email was actually CHANGED.
NO nexon does not think its possible for someone to change the email linked to an account.
NO NOTHING WAS TAKEN FROM MY ACCOUNT its still fully equiped on ranks and still is wearing the expired NX.
NO i don't think this was random, my ex in game gave out my personal info to a hacker and wanted to get them to make it so i can not use that char anymore.
Yes i checked over and over an NEVER found any viruses or anything and i have not had any issues with any accounts since.
NO i am not an idiot most of the time and don't forget my emails,
Yes this scares the fk out of me for everyone and i wish that nexon would actually talk to us like people. i mean FFS i am lvl 200 and think i probobly know more about maplestory than 75% of the monkeys working at nexon.
You aren't the only one that this has happened to. One of my friends had this occur to her back in March-April as well. She lost her 131 Shadower (LeftBower). It's on rankings and fully equipped and everything, but her attempts at password reset will simply not send the password to her email. To get around that, she tried "Forgot ID," and the email that she got (to supposedly her Shadower account) showed that her login ID somehow had a "3" concatenated to the original ID! In other words, her Shadower account's ID now has a 3 after it, and the email is now tied to this account_name3 ID...and the original account_name ID and email address somehow seem to have been lost forever.
I really think something funky is going on with Nexon's database management...if this hits me you can bet I'll file every legal thing I can get my hands on.
EDIT: Had some information wrong...corrected now.