2009-11-22, 04:51 PM
My experience with the BBB and nexon has gone VERY good.
The back story: I bought a namechange on my old nl, activated it, and 3 months later it expired. I made tickets for 2 years, and they never responded to a single one.
After making a complaint with the BBB, about 30 days later, nexon contacted me. They promptly gave me 10k maplepoints and (3 months later) changed my name to the desired change (so technically, i got a free namechange.)
From personal experience, i'd say that nexon doesn't take tickets seriously, if there's something that needs to be fixed revolving around money, BBB is the way to go.
The back story: I bought a namechange on my old nl, activated it, and 3 months later it expired. I made tickets for 2 years, and they never responded to a single one.
After making a complaint with the BBB, about 30 days later, nexon contacted me. They promptly gave me 10k maplepoints and (3 months later) changed my name to the desired change (so technically, i got a free namechange.)
From personal experience, i'd say that nexon doesn't take tickets seriously, if there's something that needs to be fixed revolving around money, BBB is the way to go.