My idea of Nexon's update process.

^ It doesn't matter how much money they are making. If I needed to pay a required fee to play MS, you better believe I expect top service. Maple is free and for me personally, that type of dodgy service is expected. It seems to work too seeing as Maple shows no signs of losing popularity despite their questionable service over the years.

I can see your point; you don't have to pay them, so they don't really "owe" you top service. But still, they shouldn't be "allowed to suck". I don't care if it's a free game, I want the best service I can possibly get, and if I don't get it, I'll take my business elsewhere.